POLICES & PROCEDURES

Complaints procedure

Amy Jones is committed to providing the highest levels of care to her to all in her classes, and training and mentoring courses.  If you are in any way dissatisfied with her service please let her know as soon as possible.  Please feel you can talk freely to Amy Jones about any issues relating to the course that have not met with your satisfaction.  This will also help her to continually improve her courses and provide an even better service to future trainees.

Amy Jones will take all complaints seriously and will address your concerns promptly, fairly and politely.  She will aim to resolve all complaints as quickly as possible, in a reasonable, amicable manner.  The length of time will depend on the nature of the complaint, but she will endeavour to acknowledge receipt of your complaint within 24 hours and work quickly to come to a satisfactory conclusion within a reasonable time scale, and wherever possible resolve to the complainant’s satisfaction.

Any correspondence will be treated in strictest confidence.  Except for others who could be put at risk by the matter of the complaint.  In this circumstance, information will be shared on a need-to-know basis only.  Amy Jones will make it clear if any information will need to be shared and whom to. If for any reason a student feels uncomfortable about complaining on their own, they may be accompanied by another student(s).

Please put all complaints in writing to info@amy-yoga.com

Appeals Policy

You have the right to challenge an assessment decision made by Amy and provide any necessary supporting evidence and data to the contrary.  This could include special consideration, times when any additional learning needs have not been met or if you disagree with the assessment result or the outcome of any malpractice investigation.

Please send all supporting evidence and data by email to info@amy-yoga.com.

Amy will acknowledge receipt of your complaint within 48 hours and aim to respond within 7 working days.

Safeguarding Policy

After 25+ years in education, Amy is fully aware that safeguarding is everyone’s responsibility and takes seriously her duty for the safeguarding of all adults in her courses.  If she is worried for your safety, she will raise this with you and the relative public services.  If you have a safeguarding concern about yourself or anyone attending your course please raise this with Amy immediately.  All her training courses are safe, confidential spaces, where mutual respect is key to everyone’s safety and success.

Equal Opportunities 

Amy is committed to fair treatment of all clients regardless of, gender, age, ethnicity, disability, sexual orientation, gender reassignment and religion or belief.  And expects all who attend training to act in accordance with this.

She further supports demographics under-represented in the Yoga community through her scholarship placements.  Yoga is for EVERYbody and is the opportunity to train to be a yoga teacher.

Malpractice 

All work should be generated from the student’s subject knowledge and personal endeavours.  A.I can be used as a supportive assistant, but should not be used to complete written assignments and lesson planning.

In a case where you have been suspected of using A.I or the work not being your own you will be firstly questioned on this and if there is reasonable doubt asked to resubmit the work.

Certification and course completion are dependent on the completion of all assignments and the completion of all modules.